Shipping policy

At ICON NEW YORK, we are committed to providing you with a smooth, reliable, and transparent shopping experience. This Shipping Policy explains how ICON NEW YORK processes and ships orders placed through iconnewyork.shop

Shipping Coverage

We currently ship orders to addresses in the United States Only.

Order Processing :

Processing time: 1–3 business days (Monday through Friday)

Order cut off :

6:00 PM ET

Orders received after this time will be processed the next business day.

Estimated Delivery Times:

Total delivery time: 6–13 business days (Monday–Friday)

This includes:

Processing time: 1 To 3 business days (Monday–Friday)
Transit Time: 5 To 10 business days (Monday–Friday)

Please note that although most orders arrive within this timeframe, delivery dates are estimates and cannot be guaranteed once shipped.

Shipping Costs

Free standard delivery for all orders in united state($ 0.00 )
No minimum order required
No hidden fees

Order Tracking

Once your order is shipped, you will receive a confirmation email with the tracking number.

Delivery Confirmation

Once the courier marks your order as "Delivered," it is considered delivered.

Icon New York accepts no responsibility for:

Packages lost or stolen after delivery confirmation

We recommend delivery to a safe location.

Packaging & Order Protection

The safety of your items is our top priority. Each order is packaged with high-quality, sustainable materials that optimally protect your items during transport. We guarantee that your items will arrive in perfect, like-new condition.

Address Accuracy and Verification

The customer is responsible for providing a correct and complete delivery address (including apartment or room numbers).

If our system detects an incomplete address, we will contact you immediately.
Please note that address verification may extend the processing time by 24–48 hours.

Order Cancellation

We understand that plans can change. You can fully cancel your order within 24 hours of placing it.

To cancel your order, please send an email with your order number to support@iconlondon.shop .

After 24 hours, your order will likely be in the processing phase and can no longer be cancelled.

Tracking Your Order

Where tracking is available, we will provide a tracking number by email after your order has been dispatched.

Please allow some time for the shipping carrier's tracking system to update after the package has been handed over to the carrier.

Tracking information and delivery updates are provided by the shipping carrier, and delays in tracking updates may occur.

Customer Responsibility

Ensure that the email address and phone number provided for delivery notifications are correct.
Be available to receive the package or respond to notifications from the shipping company.
Provide an accurate and complete delivery address.

Our Responsibilities

Your order will be processed and shipped within the specified 1–3 business days.
Provision of valid tracking information.
Ensuring that the product matches the description and quality standards on our website.

Security and Fraud Prevention

To protect our customers, we use advanced fraud detection systems. If an order is classified as high-risk, we may request additional verification before shipment. We reserve the right to cancel orders that do not meet our security standards.